— Inbox

Your next customer is in the comments.

Someone just asked whether you ship to their country. They asked on Instagram, under a post from last Tuesday, and you are not going to see it. Zilfu pulls every comment from Threads, Instagram and Facebook into one inbox — in the same place you schedule — so questions get answered while the answer still matters.

Start free → See how it works

Free plan · No credit card required

Threads, Instagram & Facebook
One queue you can actually finish
Unlimited teammates
On every plan, including Free

01 Catch

The question you never saw was a sale.

Buying questions do not arrive in your email. They arrive under a post from last week, in an app you are not looking at, next to forty likes.

Those are customers, not noise

"Do you ship here?" and "are you open Monday?" are people with a card in their hand. Right now they are buried in a notifications tab.

Three networks, one queue

Threads, Instagram and Facebook comments land in a single list, inside the tool you already publish from.

A list that actually empties

Needs reply is real work you can finish. Answer it and it is gone — unlike a notifications feed that only scrolls.

The whole story, not a fragment

Each back-and-forth stays one conversation, so you can see what you already promised someone before you answer them again.

Nothing dies quietly

Archive what is handled. If that person comes back weeks later, the conversation reopens at the top of the queue.

Which brand is this?

Ten accounts in one workspace? Every conversation says which one the comment landed on, so nobody answers as the wrong brand.

02 Answer

Reply while it still matters.

A same-day answer is the difference between a sale and a public comment with nobody under it.

No app-switching

Read the question and answer it in the same window. No picking up your phone, no hunting for the post, no losing your place.

It goes out as the brand

Replies post publicly from the connected account and thread under the right message, exactly as if you had opened the app yourself.

Anyone on the team can clear it

Whoever can edit posts can answer, so the queue is never waiting on one person to get home.

Clients can watch, not touch

Give a client read-only access and they see every conversation without being able to reply on your behalf.

You find out when it fails

If a reply does not publish, the inbox says why and gives you Retry — and emails the person who wrote it. No silent misses.

The post is right there

Each conversation shows what it started from, so you are never guessing which photo someone means.

03 Included

No inbox tier. No add-on.

This is not the feature we hold back to make you upgrade. It works on the Free plan, the same as everything else Zilfu does.

On every plan, Free included

No higher tier to reach, no add-on to buy. Connect an account and the comments start arriving.

Seats cost nothing

Every plan includes unlimited teammates, so putting a second person on the inbox does not change your bill.

Built for many accounts

Several accounts per network in one workspace — the reason agencies pick Zilfu in the first place.

One client never sees another

Conversations are scoped to the accounts in that workspace, so client work stays walled off by default.

One less subscription

You planned the post here. Answering its comments here means one fewer tool to pay for and log into.

Nothing to set up

There is no migration and no configuration. Connect Threads, Instagram or Facebook and the queue fills itself.

— FAQ

The inbox, asked and answered.

Threads, Instagram and Facebook. Comments on posts from those accounts arrive in the inbox and can be answered from it. X, LinkedIn, TikTok and Pinterest are not covered yet — you can still schedule and publish to all seven networks.

No, and we would rather say so plainly. The inbox handles public comments on your posts. Everything it shows is already visible to anyone on the platform, and every reply you send is public too.

Yes. Paid plans raise how many accounts you can connect and how many posts you can publish each month — no plan withholds the inbox, and there is no add-on to buy.

Comments land in the inbox on their own — you do not refresh anything or go looking for them. New conversations surface at the top of Needs reply, and a conversation you already archived reopens there if that person writes again.

Anyone who can edit posts. Read-only members follow conversations without being able to reply or archive, which is what makes the inbox safe to share with a client or a stakeholder.

It is marked as not published with the reason, and you get a Retry button. Whoever wrote it is emailed as well, so a failure never disappears quietly.

Yes. The inbox reads comments on your published posts from the connected account, whether or not the post was scheduled here.

Only if you connected them before comment access existed. If so, the Accounts page tells you and prompts a reconnect. It takes a few seconds and costs nothing against your plan.

Go and clear the backlog.

Connect Threads, Instagram or Facebook and every comment on your posts lands in one queue — with your whole team, in the tool you already publish from, on the Free plan.

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